Online store regulations
§ 1 Preliminary provisions
1. The CREW SUPPLY online store, available at the Internet address www.crewsupply.pl, is run by Małgorzata Wąsala, who runs a business under the name Małgorzata Wasala CREW SUPPLY , registered in the Central Registration and Information on Business (CEIDG) maintained by the competent minister of economy, NIP 9581521537, REGON 221921890
2. The present regulations are addressed both to Consumers and Businesses using the shop and defines the principles of use of the Online Store and the principles and procedures for concluding remote sales agreements with the Customer through the Store.
§ 2 Definitions
1. Consumer – a natural person concluding an agreement with the Seller within the Shop, the subject of which is not directly related to its business or professional activity.
2. Seller – a natural person including business activity under the name CREW SUPPLY, entered into the Central Registration and Information on Business Activity (CEIDG) kept by the competent minister of economy, NIP 9581521537, REGON 221921890.
3. Customer – any entity making purchases through the Store.
4. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by a separate act, doing business on its behalf, which uses the storeo
5. Store – an online store operated by the Seller at the Internet address www.crewsupply.pl
6. Distance agreement – an agreement concluded with the customer within an organized system of contract conclusion at a distance (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract.
7. Rules – the present rules of the Store.
8. Order – a Customer’s declaration of will placed via Order Form and aiming directly at concluding a Sales Agreement of a Product or Products with the Seller.
9. Account – a Client’s account in the Store, it contains data given by the client and information about orders placed by him in the Store.
10. Registration form – a form available in the Store, allowing you to create an Account.
11. Order form – an interactive form available in the Store that allows for placing an Order, in particular by adding products to the Cart and determining the terms of the Sales Agreement, including delivery and payment methods.
12. Shopping Cart – an element of the Store’s software in which Products selected by the Customer for purchase are displayed, as well as the possibility of determining and modifying the Order’s data, in particular the number of products.
13. Product – a movable item available in the Store which is the subject of a Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a contract of sale of a Product concluded between the Client and the Seller via the Online Store.
§ 3 Contact details
1. Seller’s address: 1-118 Gdynia ul. Australijska 10/28.
2. Seller’s e-mail address: orders@crewsupply.pl
3. Phone number: 503 754 393
4. Seller’s bank account numbers
PLN 50 1140 2004 0000 3002 8167 2331
EUR 59 1140 2004 0000 3512 0529 8940
USD 73 1140 2004 0000 3112 1536 7581
5. The Customer may communicate with the Seller using the address and the telephone number provided in this paragraph.
6. The Customer may communicate with the Seller by the telephone between 7:00-18:00 UTC
§ 4 Technical requirements
In order to use the Store, including browsing the Store’s assortment and placing orders for Products, it is necessary to:
a. A terminal device with access to the internet and a web browser,
b. An active electronic mail (e-mail) account,
c. cookies enabled,
d. Flash Player installed.
§ 5 General information
1. Seller, to the fullest extent permitted by law, is not responsible for malfunctions, including interruptions in Store operations caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Client’s technical infrastructure.
2. Browsing the Store’s assortment does not require creating an Account. Placing orders for products in the Store’s assortment by the Customer is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing the necessary personal data and address data to allow the Order to be processed without creating an Account.
3. Prices given in the Store are in Euro and are gross proces (including VAT).
4. The ultimate (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal charger), of which the Customer is informed on the Store’s website when placing an Order, including at the moment of expressing willingness to be bound by the Sales Agreement.
5. In case of a Contract covering subscriptions or services for an indefinite period, the ultimate (final) price is the total price including all payments for the billing period.
6. If the nature of the subject matter of the Contract does not make it possible, in a reasonable estimation, to calculate the final price in advance, information about how the price will be calculated, as well as transport, delivery, postal and other fees, will be given in the Shop in the product description.
§ 6 Creating an Account in the store
1. In order to set up an Account in the Store, you must fill in the Registration Form. It is necessary to provide the following data: name, surname, country of origin, e-mail address, phone number, date of birth.
2. Creating an Account in the Store is free.
3. Logging into an Account is done by providing a login and password established in the Registration form.
4. The Customer may at any time, without giving any reason and without incurring any fees on this account, delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the address given in § 3.
§ 7 Rules for placing an Order
In order to place an Order you must:
1. log into the store (optional);
2. Select the product that is the subject of the Order and then click on the “Add to cart” button (or equivalent);
3. Log in or use the option of placing an Order without registration;
4. If you have chosen to place an Order without registration – fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the data for the invoice, if different from the data of the recipient of the Order,
5. Clinck the “order with Payment” button and confirm the Order by clicking on the link sent in the e-mail,
6. Choose one of the available methods of payment and, depending on the payment method, pay for the Order within a specific time, subject to § 8 pkt 3.
§ 8 Delivery and payment methods offered
1. The Customer may use the following methods of delivery or the collection of the ordered Product:
a. Personal collection available at Customer’s ship in the harbors of Gdynia and Gdańsk.
2. The Customer may use the following payment methods:
a. Payment on delivery
b. Payment by a bank transfer to the Seller’s account
c. Electronic payments
d. Payment by credit card
e. Payment in cash (PLN, USD, EUR).
3. Detailed information on delivery methods and acceptable methods of payment can be found on the pages of the Store.
§ 9 Realization of the Sales Agreement
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after placing an Order by the Customer using the Order Form in the Online Store in accordance with § 7 of the terms and Conditions.
2. After placing an Order, the Seller shall immediately confirm its receipt and at the same time accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is sent by the Seller to the Client’s e-mail address given during the placement of the Order, which includes at least statements of the Seller about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. At the moment of this e-mail message being sent, the Sales Agreement between the Client and the Seller is concluded.
3. If Customer chooses:
a. Transfer payment, electronic payment, or payment by card, the Customer is obliged to make immediate payment no later than on the date of execution of the Sales Agreement – otherwise the order will be canceled.
b. Payment on delivery, the Customer is obliged to make payment on delivery.
c. Payment in cash, the Customer is obliged to make payment on delivery.
4. If the Customer has chosen a method of delivery other than personal collection, the Product shall be dispatched by the Seller within the period indicated in its description (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.
5. In the case of Products with different delivery dates, the delivery date is the longest date given.
6. The start of the period for delivery of the Product to the Customer is calculated as follows:
a. If the Customer chooses a method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
b. If the Customer chooses cash on delivery payment method – from the date of conclusion of the Sales Agreement.
7. In the case of choosing a personal collection of the Product by the Customer, the Product will be ready for collection on the date specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail / message to the Customer’s e-mail address / mobile provided during the placement of the Order.
8. In the case of products with different delivery dates, the acceptance date shall be the longest date given.
9. Delivery of the Product takes place exclusively in Poland.
10. Delivery of the Product to the Client is chargeable, unless the Sales Agreement provides otherwise. Costs of Product delivery (including fees for transport, delivery and postal services) are indicated to the Client on the pages of the Online Store under “Delivery Costs ”and during the placement of the Order, including also the moment of expressing by the Client the will to be bound by the Sales Agreement.
§ 10 Right of withdrawal
1. The Customer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period specified in paragraph 1 starts from the delivery of the Product to the Customer or a person indicated by the Consumer other than the carrier.
3. In the case of a Contract which involves multiple Products which are delivered separately, in batches or in parts, the period indicated in section 1 runs from the delivery of the last item, batch or part.
4. The Consumer may withdraw from the Agreement by submitting to the Seller a statement of withdrawal from the Agreement. To maintain the deadline for withdrawal from the Agreement it is sufficient to send the statement by the Consumer before the expiry of this deadline.
5. The statement may be sent by traditional mail or electronically by sending a statement to the Seller’s e-mail address or by submitting a statement on the Seller’s website – the Seller’s contact details are specified in ś § 3.
6. In the case of sending a statement by the Consumer electronically, the Seller shall immediately send the confirmation of receipt of statement of withdrawal from the Agreement to the Customer at the e-mail address provided by the Consumer.
7. Effect of Withdrawal from the Agreement:
a. In the case of withdrawal from the Remote Agreement, the Agreement shall be considered as not concluded.
b. In the case of withdrawal from the Agreement the Seller shall return to the Consumer immediately, no later than 14 days from the date of receipt of the Customer’s declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivery of items, except for additional costs arising from the chosen by the Customer way of delivery other than the cheapest ordinary way of delivery offered by the Seller.
c. Reimbursement will be made by the Seller using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution, which will not be associated with any costs to him.
d. The Seller may withhold reimbursement until it receives the Product back or until is provided with a proof of return, whichever event occurs first.
e. The Consumer should send the Product back to the Seller’s address given in these Terms and Conditions immediately, no later than 14 days from the date on which he informed the Seller about withdrawal from the Agreement. The deadline is met if the Consumer sends the Product back before the expiry of the 14-day period.
f. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not normally be returned by post.
g. The Consumer shall only be liable for any diminished value of the Product resulting from the use of the Product in a manner other than necessary to establish the nature, characteristics and functioning of the Product.
8. The right to withdraw from the Remote Agreement does not apply to the Customer in relation to the Agreement:
a. In which the object of the supply is a non-prefabricated thing produced according to Customer specifications or used to meet his individual needs,
b. In which the subject matter of the supply is an item delivered in a sealed package that cannot be returned after opening the package for health protection or hygiene reasons, if the package has been opened after delivery,
c. in which the object of performance is a perishable item or an item with a short shelf life,
d. For the provision of services, if the Seller has fully performed the service with the express consent of the Consumer who was informed before the provision, that after the fulfillment of performance by the Seller will lose the right to withdraw from the Agreement,
§ 11 Claims and warranty
1. The Sales Agreement covers new Products.
2. The Seller is obliged to provide the Consumer with an item free from defects.
3. In the case of a defect in goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code.
4. Complaints should be submitted in writing or electronically to the address given in these Regulations of the Seller or using an electronic complaint form, made available by the Seller on one of the pages of the Store.
It is recommended to include in the complaint, among others, a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer submitting the complaint, and the Customer’s request in connection with the defective goods.
5. The seller shall respond to the complaint request immediately, no later than within 14 days, and if it fails to do so within this period, it is considered that the Customer’s request is justified.
6. Goods returned under the complaint procedure should be sent to the address specified in § 3 of these Regulations.
7. If a guarantee has been granted for a Product, information about it, as well as its content, will be included in the description of the Product in the Store.
§ 12 Out-of-court complaint and redress procedures
1. Detailed information about the customer’s right to use out-of-court and redress procedures and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsman, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection and at the following web address of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The Consumer has the following examples of out-of-court complaint and redress procedures:
a. The Consumer shall be entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
b. The Customer is entitled to apply to the provincial inspector of the Trade inspection pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller.
c. The Customer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of regional (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, Polish Consumer Association).
§ 13 Personal data in the Internet Shop
- The administrator of the Customers’ personal data collected via the Online Store is the Seller.
- Customers’ personal data collected by the administrator through the Online Store are collected for the purpose of performing a Sales Agreement, and if the Customer agrees – also for marketing purposes.
- If the Customer uses electronic or credit card payment methods in the Internet Shop, the Administrator shall make available the collected personal data of the Customer to the chosen entity handling the aforementioned payments in the Internet Shop.
- The Customer has the right to access their data and correct them.
- Providing personal data is voluntary, although failure to provide the personal data specified in the Rules of Procedure necessary to conclude a Sales Agreement results in inability to conclude this agreement.
§ 14 Final provisions
1. Contracts concluded through the Online Store are concluded in English.
2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as: changes in laws, changes in methods of payment and delivery – to the extent that these changes affect the implementation of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
3. In matters not covered by these Regulations shall apply universally applicable provisions of Polish law, in particular: Civil Code; Act on Providing Services by Electronic Means; Act on Consumer Rights; Act on Personal Data Protection.
4. The Customer has the right to use out-of-court complaint and redress procedures. For this purpose, he can submit a complaint through the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.